Privacy Policy

Last updated: 9 April 2026

At West Wood, we are committed to protecting your privacy and handling your personal data in a transparent and lawful way.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit this website.

1. Who we are

West Wood

For the purpose of data protection law, we are the data controller of your personal data.

2. What data we collect

We may collect and process the following types of personal data

• Your name
• Your email address
• Your phone number
• Your company name
• Any information you submit through contact forms
• Technical information such as IP address, browser type, device type, pages visited, and time spent on the site
• Cookie and usage data

3. How we collect your data

We collect data when

• You fill in a contact form
• You email or call us
• You browse our website
• You accept or manage cookies through our cookie banner
• You interact with embedded content or third party tools on the website

4. How we use your data

We use your personal data to

• Respond to your enquiries
• Provide requested information about our services
• Improve our website and user experience
• Monitor website performance and security
• Comply with legal obligations
• Protect our legitimate business interests

5. Lawful bases for processing

Under the UK GDPR and Data Protection Act 2018, we rely on the following lawful bases where applicable

• Consent for non essential cookies and certain marketing activity
• Contract where processing is necessary to respond to or manage an enquiry
• Legal obligation where we must retain or disclose information by law
• Legitimate interests for website administration, security, and improving our services

6. Contact forms and enquiries

If you contact us through our website, we collect the information you provide so we can respond to your enquiry.

We will only use this information for handling your request and maintaining relevant business records.

7. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function properly. Others help us understand how visitors use the site and improve performance.

Where required, non essential cookies will only be placed on your device after you give your consent.

You can manage your cookie preferences at any time through your browser settings or cookie banner.

8. Analytics and performance

We may use analytics tools to understand how visitors use our website and to improve performance and content.

These tools may collect information such as

• IP address
• Pages viewed
• Time on page
• Device and browser information
• General location data

9. Embedded content and third parties

Pages on this website may include embedded content or third party services such as videos, maps, or external tools.

These services may collect data about you and use cookies.

10. Sharing your data

We do not sell your personal data.

We may share your data with trusted third party providers where necessary to operate our website and services, including

• Hosting providers
• Website developers
• Analytics providers
• Email services
• Security and spam protection tools

11. International transfers

Some providers may process data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your data.

12. Data retention

We keep personal data only for as long as necessary.

Enquiry data is typically retained for up to 24 months unless required for longer legal or operational reasons.

13. Your rights

You have the right to

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

14. Security

We take appropriate measures to protect your data from unauthorised access, loss, or misuse.

15. External links

Our website may contain links to other websites. This policy applies only to this website.

16. Complaints

If you have concerns, please contact us first.

You also have the right to complain to the UK Information Commissioner’s Office.

17. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.